State Farm® Insurance Agent Mandi Fortner

"My roof was damaged by a hailstorm on 5/9/2024 and State Farm’s first damage estimate only included paying for replacing half my roof. All three contractors who provided an estimate for repair indicated there was damage to all of my roof and the damage that the inspector classified as “cosmetic” would still decrease the life of the roof. One contractor suggested I ask for a re-inspection by a different inspector to get a second opinion. State Farm’s claim representative indicated a re-inspection would only be approved if we submitted photos showing the damage the inspector missed. My contractor submitted photos of the damage on two occasions, but they were rejected as being insufficient to justify a re-inspection. It wasn’t clear what photos would be satisfactory. I contacted my agent, Mandi Fortner, expressed my dissatisfaction with how I’ve been treated and asked for her help in scheduling a re-inspection. She elevated my concerns up several levels in the claims hierarchy and ultimately was successful in obtaining a re-inspection. The re-inspection resulted in State Farm paying for my full roof replacement. I do not believe I would have been successful in obtaining a re-inspection without her intervention. While she certainly works for State Farm, her primary concern in my interaction with her, was that I be treated fairly by her Company."

"You can't get any better customer service. Amazing"

"Love Michelle Herig. She’s the best!!"

"I had a very positive and productive experience getting insured with Mandi Fortner!!! Thanks a bunch! Special thanks to Billie Wynn for her patience and expertise."

"I had a question regarding an increase on my auto insurance and was treated knowledgeably and courteously by Billie Wynn at Mandi Fortner's office with a resolution that appears fair. I would recommend their service..."

"Some of the best and nicest people to deal with. Ms. Billie has always gone above and beyond to help my family whenever we needed them. I would highly recommend them to anyone."

"Ms. Billie call me today to inform me of some different options that are now available to me. Ms. Billie went over all the options throughly. I had some additional questions and Ms. Billie answered all of my questions with clarity and honesty. I appreciate Ms. Billie’s transparency and willingness to listen as I made my decisions that impacts my family. Thank you Ms. Billie"

"There is no one easier to work with than Mandi and Ded. They are caring and dedicated to helping you with all your insurance needs. Love them Both"

"This Staff is the Best"

"Great service, Great peoples"

"Billie and the rest of the State Farm team are great!!! Very professional, fast space, and patient with their customers,"

"In a time that customer service and genuine concern are lacking, you will not experience that here. Mandi and her complete staff are the epitome of genuine politeness, knowledgeability, promptness and top notch customer service. If you’re considering insurance of any kind, I’d recommend Mandi Fortner and her staff above all others!"

"I called last night at 1 minute to 5pm just hoping I could get through, but the phone lines rolled over to voicemail.  No surprise - I should have called earlier.  I did not leave a message and planned to call this morning. BUT... Billie saw my number about 7 after 5 and called me!  Most workers would have clocked out earlier and not looked back.  Billie took the time to call me to see if I needed anything and then connected me to an external State Farm resource to address my need for a car rental.  She is the BEST! I don't know anybody who is looking for work that late in the day!  You are lucky to have her on staff. Thanks"

""The very best State Farm Agency in Alabama. The entire office team is fantastic Mandi is an outstanding leader and agent. The office prays for me regularly.. God put me in this State Farm office to be blessed and I know God blesss this team."

"On point very nice and friendly intelligent awesome insurance"

"Awesome people they will work with you and understand what it's like to live"

"Absolutely the friendliest people, very clean office with great decor, they helped me with all my questions and everyone in the office made a point to say hello and offer me a coke or coffee. Would recommend Mandi Fortner and her team to anyone."

"In the past I had a good experience with Mandi, however the other ladies that works with auto policies are rude, obnoxious and biased. I guess it’s safe to say that they work better for certain demographics of people. If you are of a certain demographic, run."

"I thought I had my ducks all in a row. I had insurance with 2 or 3 different companies, you know trying to save the most money. Come to find out I already had the best company. Billie said to me, do you mind if I take a look at your other policies?. Dog gone if she didn’t find a way to save me even more money. The entire team spoils you the moment you walk in the door. It’s worth stopping by just to see their smiling faces. 10 Stars for Mandi Fortner’s State Farm Team!"

"I honestly never take the time to leave reviews, but Mandi and her team are so amazing that I had to. They treat you with such care and respect. It's nice to not feel like just a number, which is rare these days! The new space looks amazing too! I highly recommend Mandi and her team. Definitely raised the bar for me. Insurance is confusing, but I feel safe in their hands."

"Mandi and her team are the best. They really care about their clients and work hard to take care of their insurance needs. They are dedicated to their clients and the community. You can’t go wrong with Mandi, Josh, Billie, Misty and Michelle in your corner."

"Best customer service ever! Mandi and her team have always went above and beyond to take care of our insurance needs. I highly recommend this agency. You will not be disappointed with the service you receive!"

"Mandi and her team are great to work with and really look out for your best interest and give you the best plan. Treat you like family!"

"They finally got it right, and did not park me"

"Love Mandi Fortner- State Farm Insurance. Every one there is so friendly and helpful. Billie is our Super Hero for all the help she has given our family over the years. None of you can ever retire!!!😊"