State Farm® Insurance Agent Mandi Fortner

"we love our agency - on the fly changes and have always been accomidating"

"Billie was very knowledgeable and kind!"

"Great customer service! Mrs. Billie was great help getting new quotes and got us swapped over"

"Great people to work with. Highly recommend. Worked with them for many years now. Wouldn’t go anywhere else. !!!!!"

"Efficient knowledgeable and Fruendly."

"On January 12, 2023 we experienced significant damage to our home and property due to the EF4 tornado that struck Marbury. We relocated to Alabama from Chicago a few years prior to the tornado having been a State Farm customer for many years in Illinois as well. No one can prepare you for what it feels like when a crisis of this magnitude happens. We had absolutely no idea what steps to take first, second, etc. However, State Farm was beside us each step of the way. We could not have asked for more thoughtful, conscientious and efficient interactions with State Farm every step of the way. The first thing my husband said was, "I just pray they make us whole". And I can assure you that everything that was insured was covered and we were reimbursed in a timely fashion. We were made whole and the incident was a bit less painful because of the way State Farm handled our claim."

"Very misleading with their quotes, auto quote went from $285 a month to $657 a month and that's with a $177 safe driving discount. After a month later they continue to draw $622 a month."

"My roof was damaged by a hailstorm on 5/9/2024 and State Farm’s first damage estimate only included paying for replacing half my roof. All three contractors who provided an estimate for repair indicated there was damage to all of my roof and the damage that the inspector classified as “cosmetic” would still decrease the life of the roof. One contractor suggested I ask for a re-inspection by a different inspector to get a second opinion. State Farm’s claim representative indicated a re-inspection would only be approved if we submitted photos showing the damage the inspector missed. My contractor submitted photos of the damage on two occasions, but they were rejected as being insufficient to justify a re-inspection. It wasn’t clear what photos would be satisfactory. I contacted my agent, Mandi Fortner, expressed my dissatisfaction with how I’ve been treated and asked for her help in scheduling a re-inspection. She elevated my concerns up several levels in the claims hierarchy and ultimately was successful in obtaining a re-inspection. The re-inspection resulted in State Farm paying for my full roof replacement. I do not believe I would have been successful in obtaining a re-inspection without her intervention. While she certainly works for State Farm, her primary concern in my interaction with her, was that I be treated fairly by her Company."

"You can't get any better customer service. Amazing"

"Love Michelle Herig. She’s the best!!"

"I had a very positive and productive experience getting insured with Mandi Fortner!!! Thanks a bunch! Special thanks to Billie Wynn for her patience and expertise."

"I had a question regarding an increase on my auto insurance and was treated knowledgeably and courteously by Billie Wynn at Mandi Fortner's office with a resolution that appears fair. I would recommend their service..."

"Some of the best and nicest people to deal with. Ms. Billie has always gone above and beyond to help my family whenever we needed them. I would highly recommend them to anyone."

"Ms. Billie call me today to inform me of some different options that are now available to me. Ms. Billie went over all the options throughly. I had some additional questions and Ms. Billie answered all of my questions with clarity and honesty. I appreciate Ms. Billie’s transparency and willingness to listen as I made my decisions that impacts my family. Thank you Ms. Billie"

"There is no one easier to work with than Mandi and Ded. They are caring and dedicated to helping you with all your insurance needs. Love them Both"

"This Staff is the Best"

"Great service, Great peoples"

"Billie and the rest of the State Farm team are great!!! Very professional, fast space, and patient with their customers,"

"In a time that customer service and genuine concern are lacking, you will not experience that here. Mandi and her complete staff are the epitome of genuine politeness, knowledgeability, promptness and top notch customer service. If you’re considering insurance of any kind, I’d recommend Mandi Fortner and her staff above all others!"

"I called last night at 1 minute to 5pm just hoping I could get through, but the phone lines rolled over to voicemail.  No surprise - I should have called earlier.  I did not leave a message and planned to call this morning. BUT... Billie saw my number about 7 after 5 and called me!  Most workers would have clocked out earlier and not looked back.  Billie took the time to call me to see if I needed anything and then connected me to an external State Farm resource to address my need for a car rental.  She is the BEST! I don't know anybody who is looking for work that late in the day!  You are lucky to have her on staff. Thanks"

""The very best State Farm Agency in Alabama. The entire office team is fantastic Mandi is an outstanding leader and agent. The office prays for me regularly.. God put me in this State Farm office to be blessed and I know God blesss this team."

"On point very nice and friendly intelligent awesome insurance"

"Awesome people they will work with you and understand what it's like to live"

"Absolutely the friendliest people, very clean office with great decor, they helped me with all my questions and everyone in the office made a point to say hello and offer me a coke or coffee. Would recommend Mandi Fortner and her team to anyone."

"In the past I had a good experience with Mandi, however the other ladies that works with auto policies are rude, obnoxious and biased. I guess it’s safe to say that they work better for certain demographics of people. If you are of a certain demographic, run."